The Virtual Group is appointed as the distributor for South Africa

We are thrilled to announce that The Virtual Group has been appointed as the distributor for South Africa. This partnership will enable us to expand our reach and provide our products and services to a wider audience in the region.

Scope of the partnership

The Virtual Group will be responsible for managing channel sales, marketing, and support for our products and services in South Africa. They will work closely with our team to ensure that our customers in the region receive the best possible support at competitive prices.

Our agreement with The Virtual Group currently applies exclusively to version 3 of our platform.

If you want to sign up to version 3, please visit MikroCloud South Africa.

Frequently Asked Questions

The following are some frequently asked questions about our partnership with The Virtual Group:

How do I contact The Virtual Group?

I am an existing MikroCloud customer in South Africa. What does this mean for me?

Our agreement with The Virtual Group only applies to new customer sign-ups after 1 April 2023. If you are an existing customer, your service will continue as usual, and you will still receive support from our team.

Will there be any changes to pricing or billing?

No, there will be no changes to pricing or billing for existing customers. The Virtual Group will be responsible for setting pricing for new customers in South Africa.

What do I do if I am unhappy with the service provided by The Virtual Group?

If you are unhappy with the service provided by The Virtual Group and feel that you are unable to resolve your issues with them directly, please contact our team, and we will do our best to assist you.

Why would I sign up with The Virtual Group instead of MikroCloud directly?

MikroCloud does not offer the following in South Africa:

  1. Direct sales
  2. Telephone or email support
  3. ZAR billing / pricing
  4. VAT invoices

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